Chaucer has made a strategic leadership change with the appointment of Hayley Spink (pictured) as the group’s new Chief Operating Officer – she will take up the role in the fourth quarter. The move is significant as it aligns with Chaucer’s goal to enhance its operational efficiency and service strategy amid a competitive insurance market.

Spink will lead the company’s operations and service strategy, with a focus on enhancing efficiency and operations across the group. Its appointment is pending regulatory approval.

She joins Chaucer with over 20 years’ experience in the London market, having held senior roles at Lloyd’s. She is currently the Chief Operating Officer of Apollo Syndicate 1969.

“We are delighted to welcome Hayley as the new Chief Operating Officer of the Chaucer Group. Her strong operating background and wealth of experience will be key to ensuring we maintain a fully optimized operating model across every aspect of the Group,” said Richard Milner, CEO of the Chaucer Group.

This change in leadership coincides with the scheduled retirement of David Bendel, the current Group Chief Operating Officer, who will step down at the end of the year after 22 years with the company.

“I am very much looking forward to joining Chaucer and working closely with the team to build on Chaucer’s excellent reputation,” Spink said.