The following article was written in collaboration with the ICW Group.

ICW Group has taken an exciting and important step by expanding into New York, as the iconic carrier goes from strength to strength.

The group has launched its services in the new market and is accepting orders from July onwards. This development represents a successful 12-month period, with the 2024 winning company selected Insurance Business AmericaFive-star workers’ compensation award for the fourth consecutive time.

“Our continued recognition as a 5-Star Labor Moving Company is a testament to the trust we have built over decades with our network of independent agents and broker partners and the value of the products we offer our customers,” said Paul Zamora. Pictured), chief underwriting officer. “We are proud to now offer our workers’ comp work in New York and create the best insurance experience possible for agents and businesses in the region.”

This expansion builds on ICW Group’s more than 50-year legacy, which has been shaped by following its core pillars:

• Economic power
• Valuable agent partnerships
• Preventive approach to risk management
• Proactive claims management process
• Free services for value added policy holders

One hundred percent (100%) of ICW Group’s business comes from its partnerships with its strategic agents and brokers, an arrangement that is set to continue with the move to New York.

“We bring to the region a well-established worker-specific product combined with world-class customer-focused services,” Zamora explained. “Our expertise is to mitigate risk, enhance workplace safety, and support the long-term success of businesses nationwide. We can’t wait to offer our services to businesses in New York.” .

The ICW Group is in a strong position in terms of performance, highlighted by some impressive recent metrics, including:

• The group’s workers’ comp operations reached a milestone of more than $1 billion in premiums in 2023.
• On average, claims management helps the process close claims 6% faster and exceed industry costs by 20%.
• ICW Group assigns twice the number of claims to support fraud investigation versus the industry average. Every claim is checked for fraud within 24 hours of the claim being created.

The group’s internal operations are driven by what it calls the “Power of Three” – fewer claims, less expensive claims and fewer prior adjustments.

While the ICW team’s extensive experience in safety and injury prevention helps clients reduce the frequency of claims, when a claim does occur, the group’s claims management services help it close faster. This, ultimately, has a positive impact on the experience adjustment factor and leads to premium savings in the long run.

Agents working with ICW Group can offer value-added services with clients’ workers’ comp policy, where each policyholder is given access to benefits such as a comprehensive safety learning management system Safety OnDemand, free HR consultations with HR OnDemand, and a nurse triage hotline . To take immediate action when an injury occurs in the workplace.

“Consistently receiving a 5-star workers’ comp rating from agents and brokers is meaningful to us. We strive to provide services and expertise that go above and beyond for our policyholder clients, and we are very pleased to see our hard work pay off,” Zamora added.